PROVIDING PERFORMANCE FEEDBACK

Performance Assessment that is Objective and Fair!

We all want to know how we’re doing. Even though we constantly self-evaluate our performance, we really can’t improve at our job unless someone else takes the time to point out the strengths and weaknesses in our work. Because they are fully aware of the performance level required of their team members, managers have the responsibility to put in place a process that will help improve performance and maintain good team relations.

For the performance feedback process to work successfully, it must be collaborative. If it is, both parties in a session will see the situation from the same point of view and agree on what needs improvement. The final step will be mutual commitment to the agreed-upon change. Properly implemented, the performance feedback process leaves no bad feelings generated or experienced on either side of the discussion.

Our experience has proven that this fair and fact-based collaborative model for feedback sessions is the best way to lower the pain and improve the gain from a challenging but important part of every manager’s role. Because Providing Performance Feedback is collaborative, team members intuitively agree to the process and give their full commitment to its success.

Program Description

Providing Performance Feedback places the focus on logical processes and reasonable commitments. Managers develop the steps required to adjust individual performance: establish performance standards, solicit team member’s individual performance evaluation, and establish a summary evaluation that will be clear and credible to the team member.

This program helps managers learn a systematic, fact-based approach to performance improvement through quality feedback. Managers leave with implementation tools, troubleshooting guides, and additional resources to help them apply the skills they have learned on the job.

Objectives

Participants completing Providing Performance Feedback will be able to:

• Base assessments on facts and behavior.
• Use positive performance feedback to encourage self-motivation of team members.
• Encourage team member participation in assessment.
• Gain team member commitment to the change needed to improve performance.
• Gain team member agreement with the assessment.

Participant Workbook

This workbook serves as a companion to the online program. Though not required, the workbook provides the learner with more information, exercises, forms, skill practice aids, and tools and resources for applying the skills learned in the course. One book is required for each participant. The workbook was designed for use with the classroom version of this course and does not correspond directly to the online course – it is, however, a valuable resource for practicing the skills and for reinforcement. It is highly recommended.

Training Support

Support for Facilitators, Trainers and students is also available by email, teleseminars, or webinars. If you have questions, or would like more information, please contact us

All courses are offered on a 12 month subscription basis.

To Purchase

Providing Performance Feedback is a 1.5 – 2 hour Online Course

US $44

Providing Performance Feedback Online Course Plus Participant Manual

US $67