DEVELOPING PERFORMANCE GOALS & STANDARDS

Smart Goals Helps People Shape Smart Plans

It’s always easy to talk about vision, mission, strategy and goals; however, it’s also almost impossible to expect your team members to do their jobs in a way that really aligns with organizational goals unless they have a well-defined process that you implement.

That alignment is best accomplished through the establishment of a SMART-based performance standard. What’s a SMART standard? It’s one that’s Specific, Measurable, Attainable, Results-oriented, and Time-framed.

Our experience has proven that the SMART approach enables work team members to really understand organizational performance requirements and their own role in moving the business forward. Because SMART is a collaborative way to develop goals and standards, team members intuitively agree to the process and give their full commitment to its success.

The very essence of leadership is that you have to have a vision.
Theodore Hesburgh

An important part of a manager’s role is to encourage team members to develop effective performance goals and to commit to those goals on a daily basis.
This program provides the tools to align the individual with the performance requirements of the organization. It will help managers build a more effective process for goal creation, clear work standards, and better job performance.

Program Description

Unless managers and team leaders are successful in spelling out the organization’s specific goals, their team members are not going to know how to meet those objectives. This module shows trainees how to establish specific, measurable, achievable, results-oriented, and time-framed performance goals. It then illustrates the steps that gain team member agreement and commitment to those performance goals.

The management skill level of first-line managers affects team member retention, overall productivity, and even profitability. The relationship between team leader and team member is critical to the success of an organization. An important part of that relationship is mutual agreement on what work needs to be done, why it’s important, and when it will be accomplished. That fundamental agreement is what SMART is all about.

Objectives

Participants in Developing Performance Goals and Standards will learn to:

• Deal with team members on a day-to-day basis in way that maintains and enhances their self-esteem.
• Define goals, objectives and performance standards for effective performance Management.
  Identify and set performance standards that are specific, measurable, attainable, results-oriented, and time-framed, using concrete active language.
• Establish time limits for all performance standards.
• Involve team members in creating their own individual performance standards.
• Negotiate with team members to develop effective S.M.A.R.T.-based performance standards.
• Monitor team members’ progress toward their goals by holding individual review meetings.
  

Participant Workbook

This workbook serves as a companion to the online program. Though not required, the workbook provides the learner with more information, exercises, forms, skill practice aids, and tools and resources for applying the skills learned in the course. One book is required for each participant. The workbook was designed for use with the classroom version of this course and does not correspond directly to the online course – it is, however, a valuable resource for practicing the skills and for reinforcement. It is highly recommended.

Training Support

Support for Facilitators, Trainers and students is also available by email, teleseminars, or webinars. If you have questions, or would like more information, please contact us.

All courses are offered on a 12 month subscription basis.

To Purchase

Developing Performance Goals and Standards is a 1.5 – 2 hour Online Course

Developing Performance Goals and Standards Course Plus Participant Manual