ESSENTIAL SKILLS OF COMMUNICATING

Communication – A Two-Way Process

Essential Skills of Communicating is the second of two foundation courses in the Vital Learning Corporation Supervision Series, which help to develop skills that are basic to all the other courses in the series.

The management skill level of first-line managers affects team member retention, overall productivity, even profitability. It’s the relationship between team leader and team member that’s critical to the success of an organization. And a strong relationship, built on mutual trust and respect, begins with effective communication.

“Great contributors do not automatically make great leaders. Our experience has proven that the skills required to perform as an individual are fundamentally different from the skills critical to leading a team.”

The audience for this course consists of team leaders, supervisors, and first-line managers.

Program Description

Essential Skills of Communicating is a communication training program that helps managers learn the latest techniques in developing effective communication skills-improving their performance and increasing the productivity of the team and the organization.

The relationship between managers and team members is critical to the success of an organization. By developing essential skills of communicating, managers improve relations with their team members and increase productivity.

Focusing on communication as a two-way process, the program can help even experienced managers improve their messages by making them clear, well organized and aimed at the needs and interests of the listener.

Managers learn implementation tools, troubleshooting guides and additional resources to help them apply the skills they have learned on the job.

Objectives

Participants completing Essential Skills of Communication training program will be able to:

• See that communication is a two-way process.
• Construct clear, concise messages in the interest of the receiver.
• Manage nonverbal behaviors to reinforce the intent of their message.
• Listen actively to improve communication.
• Create a climate of open communication, which increases team members’ motivation and commitment.

Participant Workbook

This workbook serves as a companion to the online program. Though not required, the workbook provides the learner with more information, exercises, forms, skill practice aids and tools and resources for applying the skills learned in the course. One book is required for each participant.

The workbook was designed for use with the classroom version of this course and does not correspond directly to the online course. It is, however, a valuable resource for practicing the skills and for reinforcement, and is highly recommended.

Training Support

Support for Facilitators, Trainers and students is also available by email, teleseminars, or webinars. If you have questions, or would like more information, please contact us.

All courses are offered on a 12 month subscription basis.

To Purchase

Essential Skills of Communication is a 1.5 – 2 hour Online Course

US $44

Essential Skills of Communication Online Course Plus Participant Manual

US $67