ACHIEVING COMMUNICATION EFFECTIVENESS

Improved Productively Through Improved Communication Skills

In today’s business environment, with minimal face-to-face interaction and a focus on remote work relationships, good communication is more critical than ever. The ability to send clear, concise messages and listen effectively can mean the difference between successful business relationships and lost productivity.

“I know that you believe that you understood what you think I said, but I am not sure you realize that what you heard is not what I meant.” - Robert McCloskey

Achieving Communication Effectiveness provides the tools needed to function more productively through improved interpersonal communication skills. After building a shared awareness of the value of effective communications, participants learn how to develop clear, concise messages that gain credibility, persuade and influence others, and increase efficiency.

Program Description

Administrative and support personnel will learn effective communication techniques – thereby opening the door to dialogue, negotiation, and compromise. Participants will learn to function more productively through improved communication skills. It is a given that people who communicate effectively and who work well with others get tasks done faster and with fewer mistakes. As a result, organizational productivity will increase.

Team leaders will learn how to maintain and enhance the self-esteem of their team members while including them in decisions and basing discussions on behavior, and not on attitude.

Objectives

Participants will learn to:

• Recognize the value of a good self-image in effective communication.
• Recognize and begin to overcome barriers to effective listening
• Assess personal communication patterns to avoid self-defeating behaviors.
• Improve their ability to listen productively.
• Identify and overcome barriers to effective listening and responding.
• Improve messages by utilizing tools to add confidence and credibility and demonstrate support and empathy.
• Improve their ability to interpret messages
• Handle conflict constructively.
• Communicate effectively, and in a non-manipulative manner, to deal with different behaviors and situations.

Participant Manual

This workbook serves as a companion to the online program. Though not required, the workbook provides the learner with more information, learning exercises, forms, skill practice aids and Resource Materials. The workbook was designed for use with the classroom version of this course and does not correspond directly to the online course. It is, however, a valuable resource for practicing the skills and for reinforcement. It is highly recommended.

Training Support

Support for Facilitators, Trainers and students is also available by email, teleseminars, or webinars. If you have questions, or would like more information, please contact us

All courses are offered on a 12 month subscription basis.

To Purchase

Achieving Communication Effectiveness is a 1.5 – 2 hour Online Course

US $44

Achieving Communication Effectiveness Online Course Plus Participant Manual

US $77