Courses Available
Research clearly shows that every organization needs more effective leaders. Don’t you?
Norquest Associates, together with the resources of Vital Learning will help you develop leaders that improve morale, increase productivity, increase quality, and improve employee retention.
All of our online courses are elegible for college credits through the University of Phoenix.
Let us help you. . .
The available Online Courses are grouped into 4 major categories. Click on any one of these groups for a brief introduction to the courses and a link to the full description.
If you have any questions or comments please contact us.
We plan to incorporate the Vital Leadership modules into our employee safety training because the skills taught are essential to developing and maintaining a good team and safety depends on teamwork. And in the heavy equipment business, safety is critical.
~Keith Riggs, J.A. Riggs Tractor Co., Vice President~
Course Groupings:
The Leadership Essentials Curriculum from Vital Learning is a relevant, flexible, results-oriented, and value-driven learning solution for the development of mid-level managers, supervisors, and team leaders. It includes all the essential skills your people need to excel and is especially critical for the success of first-time managers or supervisors. Its goal is to achieve organizational peak performance.
Leadership Essentials 12 courses available
Leadership Plus 3 courses available
Customer Service 3 courses available
Office Productivity 2 coursesavailable
Leadership Essentials
All levels of management can benefit from this to-the-point toolkit of time-tested skills. We believe that if you try the Leadership Curriculum, you will join an ever-increasing group of satisfied customers who have experienced real and meaningful behavior change.
The following is a summary of all the courses in this section. For further information, or to purchase, any of these programs, just click on the link – or Contact Us.
ESSENTIAL SKILLS OF LEADERSHIP
Essential Skills of Leadership is the first of two foundation courses in the Vital Learning Corporation Supervision Series, which help to develop skills that are basic to all the other courses in the series. This program establishes a methodology for productive interactions by focusing on the basics – the skills required to manage individuals while also leading the team.
For more information on this course CLICK HERE
ESSENTIAL SKILLS OF COMMUNICATING
Essential Skills of Communicating is the second of two foundation courses in the Vital Learning Corporation Supervision Series, which help to develop skills that are basic to all the other courses in the series. Focusing on communication as a two-way process, the program can help even experienced managers improve their messages by making them clear, well organized and aimed at the needs and interests of the listener.
For more information on this course CLICK HERE
COACHING JOB SKILLS
Coaching Job Skills focuses on interpersonal skills, emphasizing communication and improvement of management skills by using behavior modeling. It provides the tools necessary to successfully coach individuals to perform a job, a task, or a skill.
For more information on this course CLICK HERE
COMMUNICATING UP
Communicating Up focuses on interpersonal skills, emphasizing communication and improvement of management skills to Achieve Desired Results. Communication at work is important because today managers are busier than ever before and more in need of good advice and information. Team Leaders can help their manager make good decisions through good communication skills.
For more information on this course CLICK HERE
DELEGATING
Delegating helps managers master the skills needed to effectively assign work to others. This program develops the skills and abilities in team members by clearly communicating expectations and encouraging participation and involvement. It establishes a team member’s responsibility and authority for a delegated task.
For more information on this course CLICK HERE
DEVELOPING PERFORMANCE GOALS AND STANDARDS
Developing Performance Goals and Standards is the key to developing an effective team, and the key to an effective team is participation. When people participate in setting goals and developing a plan, they buy into that plan, and the plan then becomes their own. It is the best type of Performance Management. (See also Providing performance Feedback)
For more information on this course CLICK HERE
EFFECTIVE DISCIPLINE
Effective Discipline helps managers learn effective techniques for addressing problem behavior. Using communication skills, the manager works to preserve the individual’s self-respect and encourage the best kind of discipline – self-discipline.
For more information on this course CLICK HERE
IMPROVING WORK HABITS
Improving Work Habits shows managers how to clearly and specifically communicate the nature of the problem. It provides a process for working with the individual to develop a plan for addressing the issue while maintaining self-esteem.
For more information on this course CLICK HERE
MANAGING COMPLAINTS
Managing Complaints shows managers and team leaders, often the first to hear team member complaints, that although the complaint may seem unimportant, each should be addressed and resolved.
For more information on this course CLICK HERE
PROVIDING PERFORMANCE FEEDBACK
Providing Performance Feedback places the focus on logical processes and reasonable commitments. Managers develop the steps required to adjust individual performance: establish performance standards, solicit team member’s individual performance evaluation, and establish a summary evaluation that will be clear and credible to the team member. (See also Developing Performance Goals and Standards)
For more information on this course CLICK HERE
RESOLVING CONFLICTS
Resolving Conflicts helps managers develop skills to identify the source of team member conflicts. Using effective communication and management techniques, managers can help individuals understand another point of view and move beyond the conflict.
For more information on this course CLICK HERE
SUPPORTING CHANGE
Supporting Change helps managers learn to understand and to interpret change. By understanding it, managers can more clearly communicate change to their team. This clear communication helps to reduce misunderstanding and anxiety. It also helps the change initiative gain acceptance more quickly – minimizing lost productivity and decreased performance.
For more information on this course CLICK HERE
Leadership Plus
In this section are two additional learning solutions designed to build key strategic capabilities every leader needs to perform at the highest level.
HIRING WINNING TALENT ®
Hiring Winning Talent implements a structured hiring process to streamline and empower successful hiring. The program focuses on key skills required to interview candidates and ways to build team cohesion by involving team members in the hiring initiative. This employee recruiting program provides the processes and tools required to master the art and science of identifying and winning great new team members.
For more information on this course CLICK HERE
MOTIVATING TEAM MEMBERS
This program helps team leaders understand what motivation is, how it works, and how it can be different for each individual. Team leaders learn the four stages to influence a team member to perform a task, while creating a work environment that will motivate higher performance. By demonstrating to leaders what they can do to influence individual and team performance, the program provides a clear, specific, and actionable plan of action for what to do once participants return to their job.
For more information on this course CLICK HERE
Customer Service
A customers’ experience with your organization is everything. To your customer, it represents your entire organization. As an organization, your goal is to achieve as many Positive Memorable Experiences as possible. When you are able to provide this experience, it is good for retaining customers, it is good for potentially growing business relationships, and it is good for potentially motivating customers to refer others to you, which can grow your business. Vital Learning’s Service solutions equip your service team with the skills needed to quickly understand the customer, and provide solutions.
STAR SERVICE
STAR Service is a new, powerful, 3 – 4 hour online program designed to address the opportunity to improve customer experiences. This program helps anyone that touches customers a process and skills they need to provide a positive memorable experience. It is a winner for any organization. It’s perfect for retailers, banks, hotels, airline employees, and insurance companies just to name a few.
For more information on this course CLICK HERE
DELIVERING CUSTOMER FOCUSED SERVICE
Delivering Customer Focused Service is the online version of Modules 1, 2 and 3 of Vital’s award winning customer service program – Winning Through Customer Service . It covers such things as establishing a professional relationship, how to help the customer and how to provide the required assistance. This program is designed as a standalone program or as a supplement to the classroom version of this program.
For more information on this course CLICK HERE
DEALING WITH DIFFICULT CUSTOMER SITUATIONS
This program is the online version of Module 4 of the Winning Through Customer Service. It focuses on communication skills and service transaction procedures needed in difficult customer situations.
For more information on this course CLICK HERE
Office Productivity
Vital Learning’s Productivity Series is a toolkit for building accuracy, efficiency, and effective communication. Clients tell us that after employees have been through our
productivity training they’re measurably better at their jobs and demonstrate more pride and confidence in their work.
PROFESSIONALISM IN THE OFFICE
Professionalism in the Office provides the tools needed to develop essential skills required for personal and team success in today’s work environment – professionalism, effective communication, time management and organization. Focusing on building these skills helps managers and supervisors develop a productive team ready to provide a positive contribution to the success of the organization.
For more information on this course CLICK HERE
ACHIEVING COMMUNICATION EFFECTIVENESS
Achieving Communication Effectiveness provides the tools needed to function more productively through improved interpersonal communication skills. After building a shared awareness of the value of effective communications, participants learn how to develop clear, concise messages that gain credibility, persuade and influence others, and increase efficiency.
For more information on this course CLICK HERE
