We are Doreen and Bill Blake, and together we run Norquest Associates Inc.

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• Leadership Skills
• Communicating Skills
• Coaching Job Skills
• Communicating up
• Delegating
• Developing Performance Goals
• Effective Discipline
• Improving Work Habits
• Managing Complaints
• Providing Performance Feedback
• Resolving Conflicts
• Support Change

• Hiring Winning Talent
• Motivating Team Members
• Developing & Coaching Others

• Winning Through Customer Service
• STAR Service

• Achieving Communication Effectiveness
• Professionalism in the Office