"I've got great people on this team. They just don't always get along. Sometimes I feel more like a referee than a manager."

Diverse work teams can mean enhanced creativity with exceptional outcomes. It can also mean conflict as individuals bring different personalities and work styles to the table. Managing those differences quickly and effectively can mean the difference between a "bump-in-the-road" and lost productivity - a loss that can impact the entire organization.

Resolving Conflicts provides the tools needed to recognize conflict and deal with it quickly and effectively. By understanding the signs of conflict and by getting to the root cause, managers can eliminate the issue and minimize the impact. Facing these conflicts head-on allows the manager to preserve the integrity of the team and to demonstrate a commitment to individual performance and growth.

Program Description

Resolving Conflicts helps managers develop skills to identify the source of team member conflicts. Using effective communication and management techniques, managers can help individuals understand another point of view and move beyond the conflict.

Throughout the workshop managers will review video presentations and case studies, participate in group discussions, practice new skills, and receive immediate feedback. Managers leave with implementations tools, troubleshooting guides and additional resources to help them apply the skills they have learned on the job.

Resolving Conflicts is a 1.5 hour online program or is offered as a 4-hour workshop is designed for 6-18 participants that includes the following:

• Sources of team member conflict
• Effective ways to resolving conflict
• Mismanaged agreement appearing to be conflict
• Positive and negative aspects of conflict

ORGANIZATIONAL IMPACT:

Resolving Conflicts will enable managers and team leaders to:

• Accept conflict as an inevitable part of all work situations and deal with it in order to maintain individual and team focus and productivity.
• Recognize the positive and negative impacts of conflicts and leverage conflict to everyone's advantage.
• Distinguish between the two major sources of conflict so that they can be resolved fairly and effectively.
• Establish a cooperative atmosphere to resolve conflicts when they arise.

WHAT USERS ARE SAYING:

INTERNAL MEMO: “on your recent incident with ... I was really impressed to hear how you handled the situation. You "made my day" when I heard you were using the Conflict Resolution training as a guide to resolve the issue. I hope you don't mind if I share your success story at my next senior management meeting!”
Dan Welsh, Operations Manager, Acadian Group

DELIVERY OPTIONS

Resolving Conflicts is offered as an online course that is 1.5 – 2.0 hours in length.
To reinforce the learning from this program, it is recommended that you also use the Participant Workbook - it serves as a companion to the class. Though not required, the workbook provides the learner with more information, references for future use and a handy troubleshooting guide for this skill. Designed for use with the classroom version of this course, the participant workbook does not correspond directly to the online course - it is, however, a valuable resource for practice of the skills and for reinforcement and is highly recommended.

The online course and workbook together may be purchased for a special "blended learning" rate.

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	Online Course
	Your Price:$36$39
	Blended (Course & Workbook)
	Your Price:$54$59
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