| Core Strategies for Leading Others (Supervision Series)
Essential Skills of Leadership
Essential Skills of Leadership builds a foundation that enables team leaders to manage their team toward to a shared goal - achieving the organization's strategic objectives. Throughout the workshop participants will review video presentations and case studies, practice new skills and receive immediate feedback. Managers will leave the session with implementation tools, troubleshooting guides, and additional resources to help them immediately apply their new skills on the job.
Essential Skills of Leadership is offered as an online course that is 1.5 – 2.0 hours in length.
To reinforce the learning from this program, it is recommended that you also use the Participant Workbook - it serves as a companion to the class. Though not required, the workbook provides the learner with more information, references for future use and a handy troubleshooting guide for this skill. Designed for use with the classroom version of this course, the participant workbook does not correspond directly to the online course - it is, however, a valuable resource for practice of the skills and for reinforcement and is highly recommended.
The online course and workbook together may be purchased for a special "blended learning" rate.
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Online Course |
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Your Price: $36  $39 |
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Blended (Course & Workbook) |
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Your Price:$54$59 |
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Essential Skills of Communicating
Essential Skills of Communicating helps managers learn the latest techniques in developing effective communication skills - improving their performance and increasing the productivity of the team and the organization. Throughout the workshop, managers will review video presentations and case studies, practice new skills, and receive immediate feedback. Managers leave with implementations tools, troubleshooting guides and additional resources to help them apply the skills they have learned on the job.
Essential Skills of Communicating is offered as an online course that is 1.5 – 2.0 hours in length.
To reinforce the learning from this program, it is recommended that you also use the Participant Workbook - it serves as a companion to the class. Though not required, the workbook provides the learner with more information, references for future use and a handy troubleshooting guide for this skill. Designed for use with the classroom version of this course, the participant workbook does not correspond directly to the online course - it is, however, a valuable resource for practice of the skills and for reinforcement and is highly recommended.
The online course and workbook together may be purchased for a special "blended learning" rate.
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Online Course |
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Your Price:$36$39 |
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Blended (Course & Workbook) |
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Your Price:$54$59 |
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Developing Performance Goals and Standards
Unless managers and team leaders are successful in spelling out the organization’s specific goals, their team members are not going to know how to meet those objectives. This program shows trainees how to establish specific, measurable, attainable, results-oriented, and time-framed performance goals. It then illustrates the steps that gain team member agreement and commitment to those performance goals.
Developing Performance Goals is offered as an online course that is 1.5 – 2.0 hours in length.
To reinforce the learning from this program, it is recommended that you also use the Participant Workbook - it serves as a companion to the class. Though not required, the workbook provides the learner with more information, references for future use and a handy troubleshooting guide for this skill. Designed for use with the classroom version of this course, the participant workbook does not correspond directly to the online course - it is, however, a valuable resource for practice of the skills and for reinforcement and is highly recommended.
The online course and workbook together may be purchased for a special "blended learning" rate.
| More Information | Try a Demo! |
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Online Course |
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Your Price:$36$39 |
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Blended (Course & Workbook) |
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Your Price:$54$59 |
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Providing Performance Feedback
This module shows the way evaluation is done by the experts. First, relevant performance standards are established. Then the team member's own performance evaluation is solicited. Once this is accomplished, the stage is set for a summary evaluation that will be clear and credible to the team member.
Providing Performance Feedback is offered as an online course that is 1.5 – 2.0 hours in length.
To reinforce the learning from this program, it is recommended that you also use the Participant Workbook - it serves as a companion to the class. Though not required, the workbook provides the learner with more information, references for future use and a handy troubleshooting guide for this skill. Designed for use with the classroom version of this course, the participant workbook does not correspond directly to the online course - it is, however, a valuable resource for practice of the skills and for reinforcement and is highly recommended.
The online course and workbook together may be purchased for a special "blended learning" rate.
| More Information | Try a Demo! |
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Online Course |
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Your Price:$36$39 |
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Blended (Course & Workbook) |
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Your Price:$54$59 |
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Hiring Winning Talent
Successful hiring doesn't start with a job posting and end when a candidate has been selected. Successful hiring is a structured process that begins with a clear, well defined and justified definition of what capabilities a good candidate must have to be successful and it ends with ensuring the selected individual accepts the offer and joins the organization in a totally positive way. Hiring Winning Talent (HWT) provides the processes and tools required to master the art and science of identifying and winning great new employees - those that will perform in the top 20%.
Hiring Winning Talent is offered as an online course that is 3 – 4 hours in length.
To reinforce the learning from this program, it is recommended that you also use the Participant Workbook - it serves as a companion to the class. Though not required, the workbook provides the learner with more information, references for future use and a handy troubleshooting guide for this skill. Designed for use with the classroom version of this course, the participant workbook does not correspond directly to the online course - it is, however, a valuable resource for practice of the skills and for reinforcement and is highly recommended.
The online course and workbook together may be purchased for a special "blended learning" rate.
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Online Course |
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Your Price:$72$79 |
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Blended (Course & Workbook) |
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Your Price:$108$119 |
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Improving Individual and Team Performance (Supervision Series)
Coaching Job Skills
Coaching Job Skills helps managers learn how to effectively coach individuals through a process of observation, analysis and communication. By carefully planning one-on-one discussions, managers can have the greatest impact and gain individual commitment to achieving results. Throughout the workshop managers will review video presentations and case studies, practice new skills and receive immediate feedback. Managers leave the workshop with implementation tools, troubleshooting guides and additional resources to help them apply the skills they have learned on the job.
Coaching Job Skills is offered as an online course that is 1.5 – 2.0 hours in length.
To reinforce the learning from this program, it is recommended that you also use the Participant Workbook - it serves as a companion to the class. Though not required, the workbook provides the learner with more information, references for future use and a handy troubleshooting guide for this skill. Designed for use with the classroom version of this course, the participant workbook does not correspond directly to the online course - it is, however, a valuable resource for practice of the skills and for reinforcement and is highly recommended.
The online course and workbook together may be purchased for a special "blended learning" rate.
| More Information | Try a Demo! |
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Online Course |
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Your Price:$36$39 |
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Blended (Course & Workbook) |
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Your Price:$54$59 |
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Improving Work Habits
Improving Work Habits helps managers learn to clearly and specifically communicate the nature of the problem. It provides a process for working with the individual to develop a plan for addressing the issue while maintaining self-esteem. Throughout the workshop managers will review video presentations and case studies, practice new skills, and receive immediate feedback. Managers leave the workshop with implementation tools, troubleshooting guides, and additional resources to help them apply the skills they have learned on the job.
Improving Work Habits is offered as an online course that is 1.5 – 2.0 hours in length.
To reinforce the learning from this program, it is recommended that you also use the Participant Workbook - it serves as a companion to the class. Though not required, the workbook provides the learner with more information, references for future use and a handy troubleshooting guide for this skill. Designed for use with the classroom version of this course, the participant workbook does not correspond directly to the online course - it is, however, a valuable resource for practice of the skills and for reinforcement and is highly recommended.
The online course and workbook together may be purchased for a special "blended learning" rate.
| More Information | Try a Demo! |
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Online Course |
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Your Price:$36$39 |
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Blended (Course & Workbook) |
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Your Price:$54$59 |
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Call for Quantity Discounts |
Managing Complaints
As the leaders on the front line, managers and team leaders are often the first to hear team member complaints. And though sometimes they may seem unimportant, each complaint should be addressed and resolved. This module shows how to resolve simple complaints and identify the hidden agendas that so often underlie the chronic grievances.
Managing Complaints is offered as an online course that is 1.5 – 2.0 hours in length.
To reinforce the learning from this program, it is recommended that you also use the Participant Workbook - it serves as a companion to the class. Though not required, the workbook provides the learner with more information, references for future use and a handy troubleshooting guide for this skill. Designed for use with the classroom version of this course, the participant workbook does not correspond directly to the online course - it is, however, a valuable resource for practice of the skills and for reinforcement and is highly recommended.
The online course and workbook together may be purchased for a special "blended learning" rate.
| More Information | Try a Demo! |
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Online Course |
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Your Price:$36$39 |
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Blended (Course & Workbook) |
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Your Price:$54$59 |
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Call for Quantity Discounts |
Effective Discipline
Effective Discipline helps managers learn effective techniques for addressing problem behaviour. Using communication skills, the manager works to preserve the individual's self-respect and encourage the best kind of discipline - self-discipline.
Throughout the workshop, managers will review video presentations and case studies, practice new skills, and receive immediate feedback. Managers leave the workshop with implementation tools, troubleshooting guides and additional resources to help them apply the skills they have learned on the job.
Effective Discipline is offered as an online course that is 1.5 – 2.0 hours in length.
To reinforce the learning from this program, it is recommended that you also use the Participant Workbook - it serves as a companion to the class. Though not required, the workbook provides the learner with more information, references for future use and a handy troubleshooting guide for this skill. Designed for use with the classroom version of this course, the participant workbook does not correspond directly to the online course - it is, however, a valuable resource for practice of the skills and for reinforcement and is highly recommended.
The online course and workbook together may be purchased for a special "blended learning" rate.
| More Information | Try a Demo! |
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Online Course |
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Your Price:$36$39 |
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Blended (Course & Workbook) |
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Your Price:$54$59 |
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Call for Quantity Discounts |
Resolving Conflicts
Resolving Conflicts helps managers develop skills to identify the source of team member conflicts. Using effective communication and management techniques, managers can help individuals understand another point of view and move beyond the conflict.
Throughout the workshop managers will review video presentations and case studies, practice new skills, and receive immediate feedback. Managers leave with implementations tools, troubleshooting guides and additional resources to help them apply the skills they have learned on the job.
Resolving Conflicts is offered as an online course that is 1.5 – 2.0 hours in length.
To reinforce the learning from this program, it is recommended that you also use the Participant Workbook - it serves as a companion to the class. Though not required, the workbook provides the learner with more information, references for future use and a handy troubleshooting guide for this skill. Designed for use with the classroom version of this course, the participant workbook does not correspond directly to the online course - it is, however, a valuable resource for practice of the skills and for reinforcement and is highly recommended.
The online course and workbook together may be purchased for a special "blended learning" rate.
| More Information | Try a Demo! |
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Online Course |
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Your Price:$36$39 |
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Blended (Course & Workbook) |
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Your Price:$54$59 |
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Call for Quantity Discounts |
Personal Leadership Power (Supervision Series)
Supporting Change
Supporting Change helps managers learn to understand and to interpret change. By understanding it, managers can more clearly communicate change to their team. This clear communication helps to reduce misunderstanding and anxiety. It also helps the change initiative gain acceptance more quickly - minimizing lost productivity and decreased performance. Throughout the workshop, managers will review video presentations and case studies, practice new skills, and receive immediate feedback. Managers leave with implementation tools, troubleshooting guides and additional resources to help them apply the skills they have learned on the job.
Supporting Change is offered as an online course that is 1.5 – 2.0 hours in length.
To reinforce the learning from this program, it is recommended that you also use the Participant Workbook - it serves as a companion to the class. Though not required, the workbook provides the learner with more information, references for future use and a handy troubleshooting guide for this skill. Designed for use with the classroom version of this course, the participant workbook does not correspond directly to the online course - it is, however, a valuable resource for practice of the skills and for reinforcement and is highly recommended.
The online course and workbook together may be purchased for a special "blended learning" rate.
| More Information | Try a Demo! |
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Online Course |
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Your Price:$36$39 |
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Blended (Course & Workbook) |
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Your Price:$54$59 |
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Call for Quantity Discounts |
Delegating
Delegating helps managers master the skills needed to effectively assign work to others. By clearly communicating expectations and encouraging participation and involvement, managers can use delegating to develop team members' skills and abilities. Throughout the workshop, managers will review video presentations and case studies, practice new skills, and receive immediate feedback. Managers leave with implementation tools, troubleshooting guides and additional resources to help them apply the skills they have learned on the job.
Delegating is offered as an online course that is 1.5 – 2.0 hours in length.
To reinforce the learning from this program, it is recommended that you also use the Participant Workbook - it serves as a companion to the class. Though not required, the workbook provides the learner with more information, references for future use and a handy troubleshooting guide for this skill. Designed for use with the classroom version of this course, the participant workbook does not correspond directly to the online course - it is, however, a valuable resource for practice of the skills and for reinforcement and is highly recommended.
The online course and workbook together may be purchased for a special "blended learning" rate.
| More Information | Try a Demo! |
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Online Course |
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Your Price:$36$39 |
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Blended (Course & Workbook) |
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Your Price:$54$59 |
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Call for Quantity Discounts |
Communicating Up
Most managers and team leaders realize the importance of upward communication, but few accept the responsibility for the quality and effectiveness of communicating with their own managers. Managers and team leaders will learn how to frame communication so that a desired result is achieved.
Communicating Up is offered as an online course that is 1.5 – 2.0 hours in length.
To reinforce the learning from this program, it is recommended that you also use the Participant Workbook - it serves as a companion to the class. Though not required, the workbook provides the learner with more information, references for future use and a handy troubleshooting guide for this skill. Designed for use with the classroom version of this course, the participant workbook does not correspond directly to the online course - it is, however, a valuable resource for practice of the skills and for reinforcement and is highly recommended.
The online course and workbook together may be purchased for a special "blended learning" rate.
| More Information | Try a Demo! |
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Online Course |
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Your Price:$36$39 |
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Blended (Course & Workbook) |
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Your Price:$54$59 |
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Call for Quantity Discounts |
Customer Service
Delivering Customer Focused Service
This interactive online skill builder allows for the analyzing of the skills and strategies used every day on the job, to identify techniques performed well, and develop ways to do even better. During this training, you will learn the guidelines for delivering customer focused service including understanding your role as a professional, the essential skills of communication – listening, questioning, verifying, explaining, and a four-step customer service model.
Delivering Customer Focused Service is an interactive, online course of approximately 45 minutes.
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Online Course |
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Your Price:$36$39 |
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Dealing with Difficult Customers
This interactive online skill builder will provide you with techniques for dealing with difficult customer situations. Your role as a customer service professional offers many rewards and satisfactions. But there are many frustrations inherent in the job. During this training, you will learn general guidelines for dealing with difficult customer situations, two techniques for dealing with customers in such situations: calming and focusing, and then practicing what you have learned.
Dealing with Difficult Customers is an interactive, online course of approximately 45 minutes.
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Online Course |
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Your Price:$36$39 |
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Productivity
Diversity Awareness
This interactive online skill builder will assist in understanding, recognizing and appreciating that cultural diversity means being different from others, and learning how to celebrate those differences once they are identified. The opportunity will be provided to learn and then do something about personal understandings of other cultures. This course will show how to interact with different kinds of people and recognize the benefits that multi-culturalism can bring to our lives. Diversity Awareness is a source of enrichment which can bring a wealth of benefits to every organization.
Diversity awareness is an online course of approximately 2 hours.
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Online Course |
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Your Price:$36$39 |
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Achieving Communication Effectiveness
Achieving Communication Effectiveness helps individuals examine their personal communication patterns and construct more effective messages. Using tools and techniques to enhance listening skills and improve messages, individuals can develop stronger interpersonal relationships. Throughout the workshop participants will review video presentations, practice new skill, and receive immediate feedback.
Achieving Communication Effectiveness is offered as an online course that is 1.5 – 2.0 hours in length.
To reinforce the learning from this program, it is recommended that you also use the Participant Workbook - it serves as a companion to the class. Though not required, the workbook provides the learner with more information, references for future use and a handy troubleshooting guide for this skill. Designed for use with the classroom version of this course, the participant workbook does not correspond directly to the online course - it is, however, a valuable resource for practice of the skills and for reinforcement and is highly recommended.
The online course and workbook together may be purchased for a special "blended learning" rate.
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Online Course |
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Your Price:$36$39 |
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Professionalism in the Office
Professionalism in the Office is designed to teach the skills needed to be more professional on the job. This self-study will emphasize the positive results when an employee possesses courtesy, work organization, time management skills, effective interpersonal communication skills, knowledge of the organizational culture, and flexibility for change. This course gives the opportunity to assess personal performance, participate in learning experiences not available in the day-to-day work environment, and define and evaluate personal goals/objectives related to career growth.
Professionalism in the Office is offered as an online course that is 1.5 – 2.0 hours in length.
To reinforce the learning from this program, it is recommended that you also use the Participant Workbook - it serves as a companion to the class. Though not required, the workbook provides the learner with more information, references for future use and a handy troubleshooting guide for this skill. Designed for use with the classroom version of this course, the participant workbook does not correspond directly to the online course - it is, however, a valuable resource for practice of the skills and for reinforcement and is highly recommended.
The online course and workbook together may be purchased for a special "blended learning" rate.
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Online Course |
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Your Price:$36$39 |
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Telesales
Making Customer Recommendations
The recommendation begins where the discovery leaves off-with a clear consensus about the customer objectives. Representatives are not selling products and services; they’re selling “solutions” that can help the customer reach his or her objectives.
The final ”confirming question” to the customer in which the representative and the customer agree that they have understood the customers’ objectives correctly is the foundation for their recommendation. In this course, your representatives will learn the four-step recommendation process which is an essential part of customer interactions.
When participants have completed this module:
- They will be able to make clear recommendations to customers about the objectives they plan to meet through the selling interaction based clearly on the clues they identified during the discovery process and the agreement they and the customers have reached.
Making Customer Recommendations is offered as an online course only, that is 1.5 – 2 hours in length.
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Online Course |
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Your Price:$36$39 |
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The Incoming Sales Call
The relationship representatives establish in the first few seconds of the customer’s call will dictate their chances of success. The first words out of their mouths are the most important part of the whole customer interaction. In the first few seconds, they’ll establish whether they and the organization they work for are professional and responsive to their customers, or not.
Representatives want to provide the customer with service, but they also want to look for opportunities to provide products or services to the customer. In this course they will learn how they can make the transition from taking an order to providing a service to a sales conversation.
When participants have completed this module:
- They will understand how to use effective listening skills.
- They will be able to demonstrate the ability to identify opportunities to provide customers with additional products and services.
- They will be able to make the transition from service to selling conversation with a customer.
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Online Course |
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Your Price:$36$39 |
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