| Develop Leadership and Management Skills – Master the Basics
Leadership Training and Development Online Bundle (B-302-12)
People respect leaders, and the inspiration they generate. Despite the massive shifts in today's business landscape, one key success factor remains constant: leadership. Unlocking the leadership potential of your employees will drive your company to leadership in its industry. CRKInteractive specializes in developing world-class leadership programs for every employee, no matter what department they work in, or which office they work from. We deliver this training in a self-paced format over the Internet, on-demand, when it best suits your schedule - or your employee's schedule.
This subscription offers you exceptional value with access to all our On-Line leadership products for the entire subscription term of 12 months from your registration date!
This online training and development bundle includes these courses that are available to you to access as often as you like during the bundle term:
- Understanding Behavioral Styles for Managers (S-119) | More... |
- Behavioral Interviewing (C-108) | More... |
- Managing Performance Discussions (C-102) | More... |
- Coaching (C-110) | More... |
| More Information |
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Your Price: $159  $176 |
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Call for Quantity Discounts |
Understanding Behavioral Styles for Managers (S-119)
Managerial relationships often depend on adapting your managerial style. Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.
| More Information | Try a Demo! |
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Your Price:$37$41 |
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Call for Quantity Discounts |
Reinforcing Your Understanding Of Behavioral Styles for Managers (S-124)
A shortened version of Understanding Behavioral Styles for Managers. In this course you will reinforce your understanding of your own behavioral style and use this knowledge to enhance your communication skills and increase your productivity.
| More Information | Try a Demo! |
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Your Price:$20$22 |
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Call for Quantity Discounts |
Behavioral Interviewing (C-108)
The purpose of this course is to make the interviewing process easier, more effective, and to provide you with the tools you need to ask the right questions to better discover if your candidate is the right person for the job.
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Your Price:$37$41 |
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Coaching (C-111)
In this course we will identify and practice five (5) keys to your coaching success and offer several important coaching tips. Through exercises and case studies you will learn practical coaching skills and when to use them.
| More Information | Try a Demo! |
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Your Price:$37$41 |
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Call for Quantity Discounts |
Managing Performance Discussions (C-102)
This course provides a process to help managers have a discussion with an employee when performance needs to improve. Key communication skills are addressed, as well as a step-by-step outline for conducting the discussion in a way that respects the individual, and encourages him or her to take responsibility for improving performance.
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Your Price:$37$41 |
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Workplace Harassment Prevention (QL-101)
Now, more than ever, managers and employees need to be aware of what is and is not acceptable and legal behavior in the workplace. This program addresses not just sexual harassment but other forms of workplace harassment and discrimination that may leave the organization open to litigation if not addressed. This course is appropriate for managers and employees at all levels throughout the organization.
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Your Price:$28$31 |
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Sharpen Your Personal Effectiveness Skills
Understanding Behavioural Styles for Individuals
Successful relationships often depend on "getting off on the right foot". Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.
| More Information | Try a Demo! |
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Your Price:$37$41 |
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Call for Quantity Discounts |
Reinforcing Your Understanding Of Behavioral Styles for Individuals (S-111)
A shortened version of Understanding Behavioral Styles for Individuals. In this course you will reinforce your understanding of your own behavioral style and use this knowledge to enhance your communication skills and increase your productivity.
| More Information | Try a Demo! |
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Your Price:$20$22 |
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Call for Quantity Discounts |
Deal Better with Clients – Improve Customer Service Skills
Customer Service Training and Development Online Bundle (B-202-12)
Customer Service organizations that create positive customer relationships will win in this new century. The Internet has impacted every aspect of business - both domestically and globally. Today, customers have fingertip access to a vast array of resources that give them tremendous knowledge - and power, including new and efficient ways to train Customer Service representatives. The potential for your Customer Service people to make a real difference in every business is rising. The individual representative holds extraordinary influence over the customer's relationship with a company.
Maximizing the positive response potential for each Customer Service professional makes the difference between customer dissatisfaction, and customer delight. Maximizing the positive influence each Representative can have is what CRKInteractive is all about.
Understanding your customer, learning how to put the customer first, and leveraging the potential that lies in every person on your team that touches a customer is the winning formula for the new century.
This online training and development bundle includes these courses that are available to you to access as often as you like during the bundle term:
- Understanding Behavioral Styles for Customer Service (S-121) | More... |
- Establishing Credibility and Trust for Customer Service (C-101) | More... |
- Questions Are The Answer For Customer Service (C-105) | More... |
- Customer Focused Interviews (C-104) | More... |
- Handling Customer Complaints (C-100) | More... |
- Gaining Commitments to Action/Closing (C-110) | More... |
- Win-Win Negotiations for Managers (C-115) | More... |
| More Information |
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Your Price:$159$176 |
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Call for Quantity Discounts |
Understanding Behavioral Styles for Customer Service (S-121)
Customer Service relationships often depend on "getting off on the right foot". Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.
| More Information | Try a Demo! |
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Your Price:$37$41 |
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Call for Quantity Discounts |
Reinforcing Your Understanding Of Behavioral Styles for Customer Service (S-125)
A shortened version of Understanding Behavioral Styles for Customer Service. In this course you will reinforce your understanding of your own behavioral style and use this knowledge to enhance your communication skills and increase your productivity.
| More Information | Try a Demo! |
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Your Price:$20$22 |
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Call for Quantity Discounts |
Handling Customer Complaints (C-100)
This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive.
| More Information | Try a Demo! |
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Your Price:$37$41 |
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Call for Quantity Discounts |
Establishing Credibility and Trust For Customer Service (C-101)
Decisions to stay with one vendor or supplier require all the people who come in contact with the customer to establish some level of credibility and trust. Establishing positive credibility and trust allows customer service people a better opportunity to create longer term business relationships. This course will discuss what you can do to intentionally build trust and confidence with your customers.
| More Information | Try a Demo! |
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Your Price:$37$41 |
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Call for Quantity Discounts |
Questions Are The Answer For Customer Service (C-105)
This course will provide you with examples of good questions that you can use immediately to get the information you need. You will learn the difference between open-ended and closed-ended questions, and when to use them. We'll discuss seven different types of questions and how you can use each one.
| More Information | Try a Demo! |
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Your Price:$37$41 |
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Call for Quantity Discounts |
Gaining Commitments to Action/Closing (C-110)
In this course we will discuss a variety of techniques for gaining little commitments from a prospect to advance the sale. You will learn the difference between low pressure and high pressure closing styles, also, how to recognize buying signals from your prospect, and how to deal with them. We will see what closing method is most effective with different personality styles. We will also discuss what to do if the prospect says "no thanks" and how to overcome objections when closing.
| More Information | Try a Demo! |
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Your Price:$37$41 |
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Call for Quantity Discounts |
Win-Win Negotiations for Managers (C-115)
In this course we examine the negotiation process and determine the types of negotiations that cause people the most difficulty. We practice an effective negotiation process that will help you and your customer get to a win/win.
| More Information | Try a Demo! |
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Your Price:$37$41 |
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Call for Quantity Discounts |
Customer Focused Interviews (C-104)
In this course you will learn professional sales interviewing techniques that will help you establish credibility, qualify opportunities more effectively, and discover a prospect's important business needs, goals, priorities and personal win.
| More Information | Try a Demo! |
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Your Price:$37$41 |
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Call for Quantity Discounts |
Increase Your Sales Performance – Improve Your Skills
Sales Training and Development Online Bundle (B-102-12)
Sales organizations today face challenges that are unprecedented in American business history. The Internet has impacted every aspect of business - both domestically and globally. Today, customers have fingertip access to a vast array of resources that give them tremendous knowledge - and power, including new and efficient ways to train their salespeople. The potential for selling more products and services to your customers is rising, but especially if you are equipped with customer focused sales training techniques.
This online training and development bundle includes these courses that are available to you to access as often as you like during the bundle term:
- Introduction to Sales - Sales Professionals Make the Difference (C-116) | More... |
- Understanding Behavioral Styles for Sales (S-122) | More... |
- Prospecting to Create Interest (C-113) | More... |
- Establishing Credibility and Trust for Sales (C-103) | More... |
- Questions Are The Answer For Sales (C-106) | More... |
- Customer Focused Sales Interviews (C-104) | More... |
- Overcoming All Objections (C-107) | More... |
- Gaining Commitments to Action/Closing (C-110) | More... |
- Win-Win Negotiations (C-112) | More... |
- Territory and Account Management (C-109) | More... |
| More Information |
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Your Price:$159$176 |
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Call for Quantity Discounts |
Understanding Behavioral Styles for Sales (S-122)
Effective selling often depends on "getting off on the right foot". Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles for Sales shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.
| More Information | Try a Demo! |
|
Your Price:$37$41 |
|
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|
Call for Quantity Discounts |
Reinforcing Your Understanding Of Behavioral Styles for Sales (S-126)
A shortened version of Understanding Behavioral Styles for Sales. In this course you will reinforce your understanding of your own behavioral style and use this knowledge to enhance your communication skills and increase your productivity.
| More Information | Try a Demo! |
|
Your Price:$20$22 |
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Call for Quantity Discounts |
Prospecting to Create Interest (C-113)
In this course, you will learn how to leverage your past success and use a system to identify, classify, and approach high level people and new opportunities. We will also offer you tips on creating internal advocates from existing clients. We'll practice how to qualify an opportunity and how to plan ahead to get the most out of each client meeting.
| More Information | Try a Demo! |
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Your Price:$37$41 |
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Call for Quantity Discounts |
Establishing Credibility and Trust For Sales (C-103)
Decisions to choose a vendor or supplier require all the people who come in contact with the client to establish some level of credibility and trust. Establishing positive credibility and trust allows sales people a better opportunity to create longer term business relationships. This course will discuss what you can do to intentionally build trust and confidence with your clients.
| More Information | Try a Demo! |
|
Your Price:$37$41 |
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|
Call for Quantity Discounts |
Overcoming All Objections (C-107)
This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive.
| More Information | Try a Demo! |
|
Your Price:$37$41 |
|
|
|
Call for Quantity Discounts |
Questions Are The Answer For Sales (C-106)
This course will provide you with examples of good questions that you can use immediately to get the information you need. You will learn the difference between open-ended and closed-ended questions, and when to use them. We'll discuss seven different types of questions and how you can use each one.
| More Information | Try a Demo! |
|
Your Price:$37$41 |
|
|
|
Call for Quantity Discounts |
Customer Focused Sales Interviews (C-104)
In this course you will learn professional sales interviewing techniques that will help you establish credibility, qualify opportunities more effectively, and discover a prospect's important business needs, goals, priorities and personal win.
| More Information | Try a Demo! |
|
Your Price:$37$41 |
|
|
|
Call for Quantity Discounts |
Win-Win Negotiations (C-112)
In this course we examine the negotiation process and determine the types of negotiations that cause people the most difficulty. We practice an effective negotiation process that will help you and your customer get to a win/win.
| More Information | Try a Demo! |
|
Your Price:$37$41 |
|
|
|
Call for Quantity Discounts |
Territory and Account Management (C-109)
In this course you will learn the skills to: define your territory, understand your customer base, prioritize your clients and prospects. You will learn four-step method for managing your territory. You will also learn how to protect that territory.
| More Information | Try a Demo! |
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Your Price:$37$41 |
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Call for Quantity Discounts |
Coaching for Sales Managers (C-114)
In this course you will identify and practice five (5) keys to your sales coaching success. We’ll offer several important coaching tips that you can blend easily into your every day routine with your sales team. Through exercises and case studies you will learn practical sales coaching skills and when as well as how to apply them.
| More Information | Try a Demo! |
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Your Price:$37$41 |
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Call for Quantity Discounts |
Introduction to Sales - Sales Professionals Make the Difference (C-116)
Smart organizations invest in developing their salespeople’s skills to gain and then keep the “competitive edge.” This introductory course is intended to set the stage so you can sharpen your selling skills to become even more effective. Customer Focused Selling is not training for the sake of training. We are committed to help you incorporate our techniques into a “system” that will allow you to improve your personal results and exceed your business and personal goals.
| More Information | Try a Demo! |
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Your Price:$20$22 |
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Call for Quantity Discounts |
Gaining Commitments to Action/Closing (C-110)
In this course we will discuss a variety of techniques for gaining little commitments from a prospect to advance the sale. You will learn the difference between low pressure and high pressure closing styles, also, how to recognize buying signals from your prospect, and how to deal with them. We will see what closing method is most effective with different personality styles. We will also discuss what to do if the prospect says "no thanks" and how to overcome objections when closing.
| More Information | Try a Demo! |
|
Your Price:$37$41 |
|
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|
Call for Quantity Discounts |
Help Teams Function to the Max
Understanding Behavioral Styles for Teams (S-123)
Good teamwork often depends on "getting off on the right foot". Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles for Teams shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.
| More Information | Try a Demo! |
|
Your Price:$37$41 |
|
|
|
Call for Quantity Discounts |
Reinforcing Your Understanding Of Behavioral Styles for Teams (S-127)
A shortened version of Understanding Behavioral Styles for Teams. In this course you will reinforce your understanding of your own behavioral style and use this knowledge to enhance your communication skills and increase your productivity.
| More Information | Try a Demo! |
|
Your Price:$20$22 |
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Call for Quantity Discounts |
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