Questions are the Answer for Customer Service
(C-105)
This course will provide you with examples of good questions that you can use immediately to get the information you need. You will learn the difference between open-ended and closed-ended questions, and when to use them. We'll discuss seven different types of questions and how you can use each one.
Skill Area – Customer Service
Audience:
- Customer Service/Care Professionals
- Account Managers
- Anyone working with customers
Includes 6 Lessons (Approx. 1 hour):
- How to Use This Course
- Introduction
- Questions and Probes
- Categories of Questions and Probes
- Practical Application
- Knowledge Assessment
| Try a Demo! |
|
Your Price: $37  $41 |
|
|
|
Call for Quantity Discounts |
Access to all courses and Subscriptions is available for 12 months from date of enrolment
|
