This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive.

Skill Area – Sales

Audience:

• Sales Professionals
• Account Managers
• Anyone working with customers

Includes 5 Lessons (Approx. 45 minutes):

1. How to Use This Course
2. Introduction
3. A Process for Overcoming Objections and Complaints
4. Reframing
5. Knowledge Assessment

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	Your Price:$37$41
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Access to all courses and Subscriptions is available for 12 months from date of enrolment